COVID-19 Frequently Asked Questions

The responses below are intended to apply for circumstances arising from the COVID-19 pandemic and are subject to revision as circumstances evolve.

Coverage Questions

Please note all coverage is subject to actual policy terms and conditions.

What if my practice is being temporarily suspended or reduced due to COVID-19 developments?


MedPro insureds in some locations and specialties may qualify for a premium discount. Please contact your agent/broker to discuss whether you might qualify.




How is MedPro handling premium payments during the COVID-19 pandemic?


In response to the COVID-19 pandemic and state of emergency declarations, MedPro announced in March that it was temporarily postponing until June 30, 2020 the due dates for outstanding premium payments originally due on or after March 13, 2020, or as otherwise required.

MedPro subsequently announced and implemented a deferred payment plan for insureds who met certain qualifications and faced challenges in paying the full amount due by June 30, 2020. While the offer date has since expired to enroll in the deferred payment plan in most states (except in Arkansas, New Jersey and Oregon)*, we encourage insureds to contact their agent/broker should financial circumstances prevent payment in full of billed premiums when due.

Click here to view state-specific premium relief information. States requiring additional payment options include AR, DC, MI, NJ, NM, NY and OR. We will continue to monitor developments, including state regulatory changes, and adjust our response accordingly.

Please contact your agent/broker with questions (or call MedPro Customer Service at 800-463-3776 if you don’t have an agent/broker).





 

Billing Questions

What if my practice is being temporarily suspended or reduced due to COVID-19 developments?


MedPro insureds in some locations and specialties may qualify for a premium discount. Please contact your agent/broker to discuss whether you might qualify.




How is MedPro handling premium payments during the COVID-19 pandemic?


In response to the COVID-19 pandemic and state of emergency declarations, MedPro announced in March that it was temporarily postponing until June 30, 2020 the due dates for outstanding premium payments originally due on or after March 13, 2020, or as otherwise required.

MedPro subsequently announced and implemented a deferred payment plan for insureds who met certain qualifications and faced challenges in paying the full amount due by June 30, 2020. While the offer date has since expired to enroll in the deferred payment plan in most states (except in Arkansas, New Jersey and Oregon)*, we encourage insureds to contact their agent/broker should financial circumstances prevent payment in full of billed premiums when due.

Click here to view state-specific premium relief information. States requiring additional payment options include AR, DC, MI, NJ, NM, NY and OR. We will continue to monitor developments, including state regulatory changes, and adjust our response accordingly.

Please contact your agent/broker with questions (or call MedPro Customer Service at 800-463-3776 if you don’t have an agent/broker).





 

Other Questions

What should I do if I have questions relating to employment matters in my practice (e.g., asking employees to come to work, sign waivers, go on furlough, take pay cuts, etc.)?


We recommend seeking advice from your personal/employment attorney.




How are the COVID-19 developments impacting MedPro staff and service?


Our commitment to the health and wellbeing of our employees and families is of utmost importance. We are presently taking steps in each of our office locations to protect our staff and reduce the potential for community spread. While our goal is to avoid or minimize any adverse impact to our customers, we will keep you apprised and updated of any further changes that may cause a disruption to our service levels. To play our part in reducing the spread of this virus, we’ve restricted all business travel, but remain available by phone, email, video conferencing, etc.