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Strategies for Healthy Buildings

Dr. Joseph Allen, Director of the Healthy Buildings program and Assistant Professor of Exposure Assessment Science at Harvard University’s Department of Environmental Health discusses strategies for healthcare practices as they begin re-opening. Dr. Allen advises Fortune 100 companies across the U.S. and is co-author of the book Healthy Buildings: How Indoor Spaces Drive Performance and Productivity. 

Healthy Buildings

Documentation Guidance

MedPro has received numerous questions from insureds about how to document changes or variations in care as a result of the COVID-19 pandemic. We recommend developing a consistent approach to documentation that includes an explanation such as “In response to the COVID-19 pandemic, …” and further describes clinical decision-making, actions, variations in care, follow-up treatment, etc. For example:


  • “We are rescheduling [PATIENT NAME] appointment because it is not considered an essential treatment under the state’s emergency declaration in response to the COVID-19 pandemic. The appointment was rescheduled for [DATE], and the patient was advised to contact the practice or go to the emergency department if any changes occur.”

  • “We are administering [DRUG NAME] regimen” OR “We are administering [DRUG NAME] because [DRUG NAME] is unavailable due to the COVID-19 pandemic.”

  • “In response to the COVID-19 surge and increased hospitalizations, we are halting elective procedures on [DATE] to redistribute nursing staff to support other patient care activities.”

  • “In response to the COVID-19 surge and increased hospitalizations, we have hired [NUMBER] locums providers on [DATES] from [COMPANY] to address staffing shortages.”

  • “In response to the COVID-19 surge, we stopped offering cardiac catheterization procedures on [DATE], but have an agreement in place with [FACILITY] to provide emergency cardiac catheterizations until we resume this service.”

Preparing for COVID-19 Vaccines

As COVID-19 vaccines become available in the United States, healthcare providers require strategies and up-to-date information to proactively prepare for the significant tasks associated with implementing effective vaccination programs. MedPro has developed the following informative resources to assist insureds:

Frequently Asked Questions About COVID-19 Vaccination, Precautions, and Healthcare Operations During the Pandemic. This document provides insight from our Senior Patient Safety and Risk Consultants in relation to common questions about COVID-19 vaccine precautions, risk strategies, and other practice management concerns.


12 Tips for Addressing COVID-19 Vaccine Hesitancy Among Patients. With the current volume of information related to COVID-19 vaccines and the multitude of information sources, patients might encounter confusing, contradictory, or nonfactual information. This article offers healthcare providers 12 tips for engaging vaccine-hesitant patients and helping them make informed decisions.


Preparing for Difficult Situations

COVID-19 has created an enormous amount of stress, anxiety, fear, and uncertainty in day-to-day life, particularly for healthcare workers. Balancing worker and patient safety, patients’ needs and expectations, and business concerns is a monumental task and may ultimately lead to difficult situations or exacerbate already problematic circumstances. MedPro has created the following resources to help insureds navigate some of these issues.


Ethical Concerns About Terminating a Provider–Patient Relationship During the Pandemic. Decisions, choices, and actions that were already difficult prior to COVID-19 — such as terminating a provider–patient relationship — have become even more complex in the face of the ongoing pandemic. This article offers tips and strategies for healthcare providers to consider when evaluating whether and how to terminate a difficult patient relationship.


Managing Patients Who Refuse to Wear Face Masks or Adhere to Other COVID-19 Safety Precautions. Dealing with difficult patients has long been a concern in various types of healthcare practices. With the added pressure of a worldwide pandemic and varying opinions on how the country and states have handled it, healthcare workers might face opposition to their practices’ policies and protocols. This article offers numerous strategies for setting expectations and communicating with patients about practice requirements as well as handling patients who do not adhere. 

Difficult Situations
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